EXPERIENCE & EXPERTISE
John is a proactive proponent of alternative dispute resolution, drawing on his well-honed strategic skills and instincts: he directs efforts to achieve the best outcomes from ethical, commercial, reputational, and practical perspectives.
John was instrumental in introducing bulk settlement conferencing, and was one of the pioneers of, and advocate for, mediation in CTP claims. The introduction of the Motor Accidents Compensation Act 1999 (NSW) saw an increase in direct claimants. John assisted many insurers with introduction of ‘plain English’ correspondence to assist those claimants. He has since developed a specialty in dealing with direct claimants on behalf of insurers in view of the particular type management that is required.
At the same time, the introduction of the Claims Assessment Resolution Service (CARS) saw a significant change in the manner in which information was collected and placed before an Assessor. Meeting those changes, John began to appear as before CARS and ran to completion many of the initial matters.
The introduction of the Motor Accident Injuries Act 2017 (NSW) saw significant changes in the law surrounding CTP claims. John advised insurers about the act and provided training for Insurers including their Internal Review teams on proper decision making.
John has represented the interests of major insurers in all Courts and Tribunals within NSW, as well as managing claims on their behalf in Queensland, the ACT and Tasmania.